Refund policy

30-day returns and exchanges
You have 30 days from the day you receive your order to request a return or a size exchange. This also applies to sale items.

To be accepted, the item must be in the same condition you received it: unworn, unwashed, with its tags and in its original packaging. You will also need your order number or proof of purchase.

How to request it
Email us at luxepass.2025@gmail.com with your order number and whether you want a size exchange or a return. If it is accepted, we will send you a shipping label along with instructions. Packages sent without first requesting a return or exchange will not be accepted.

Returns address: Luxe Pass, Carrer del Montseny, 6, 08756 La Palma de Cervelló, Barcelona, Spain.

Size exchanges
We do direct size exchanges: once we receive your item, we will send you the new size. If the size you want is sold out, we will refund you.

Damages and issues
Please check your order as soon as you receive it and contact us right away if the item is defective, damaged or if you received the wrong item, so we can sort it out.

Exceptions
Gift cards cannot be returned.

Right of withdrawal (European Union)
If you buy from the European Union, you also have the legal right to withdraw from your purchase within 14 days of receipt, without giving any reason. This period is included within our 30 days.

Refunds
We will let you know once we have received and inspected your return, and confirm whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or card issuer may take some extra time to process it.
If more than 15 business days have passed since we approved your return, please email us at luxepass.2025@gmail.com.